{"id":1865,"date":"2020-07-17T19:58:35","date_gmt":"2020-07-17T19:58:35","guid":{"rendered":"http:\/\/www.borngroup.com\/?page_id=1865"},"modified":"2023-04-07T13:14:19","modified_gmt":"2023-04-07T17:14:19","slug":"post-production-services","status":"publish","type":"page","link":"https:\/\/www.borngroup.com\/services\/post-production-services\/","title":{"rendered":"Post-Production Services"},"content":{"rendered":"\n\n\n  \n\n\n\n\n\n<section class=\"hero hero--fixed-content hero--fullscreen   hero--has-overlay\">\n      <img decoding=\"async\" class=\"hero-background\" src=\"https:\/\/static.borngroup.com\/uploads\/2020\/09\/post-production-services.jpg\" alt=\"\" aria-hidden=\"true\">\n      \n  <div class=\"hero-content-holder\">\n    <div class=\"hero-content container\">\n              <div class=\"hero-breadcrumbs\">\n          <a href=\"https:\/\/www.borngroup.com\/services\/\" class=\"hero-breadcrumb\">Services<\/a>\n                    <a href=\"https:\/\/www.borngroup.com\/services\/post-production-services\/\" class=\"hero-breadcrumb\">Post-Production Services<\/a>\n        <\/div>\n      \n      \n      <div class=\"hero-title \">Post-Production Services<\/div>\n\n              <h1 class=\"hero-tagline\">\n          Our work doesn\u2019t end at launch. We offer post-production incident management, enhancements, infrastructure, website and app support, ensuring your digital solution is steadily evolving for peak functionality.\n        <\/h1>\n             <style>\n        div.hero-title\n         {\n        font-size: 70px;\n        font-family: big-caslon-fb,serif;\n        font-weight: 400;\n        line-height: 1.1666;\n        }\n        h1.hero-tagline \n        {\n          font-family: proxima-nova,-apple-system,BlinkMacSystemFont,segoe ui,Roboto,helvetica neue,Arial,sans-serif;\n          font-size: 18px;\n          font-weight: 300;\n          line-height: 1.5666;\n        }\n        <\/style>\n\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"summary container grid\">\n    \n    <div class=\"summary-lead\">We work as an extension of your team, assuring your solution is running in peak condition, with incident management services on alert.<\/div>\n    <div class=\"summary-copy\"><p class=\"p1\"><span class=\"s1\">Our team members consist of experienced Project Managers and Development Engineers, equipped to handle ongoing development projects, no matter the level of complexity. Our service offerings include:<br \/>\n<\/span><\/p>\n<ul class=\"ul1\">\n<li>App support and incident management solutions\/<\/li>\n<li class=\"li1\"><span class=\"s1\">Account planning &amp; strategy guidance to maximize the value of the platform.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Technical new releases and resource planning.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Technical leadership for quality product management and architecture to support strategic objectives.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Digital Marketing experts to assess your current strategy and develop further conversion and engagement.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Project Management to deliver implementations and campaigns on time and on budget.\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<\/section>\n\n\n\n<section class=\"summary container grid\">\n          <h2 class=\"h1 summary-title\">How We Help<\/h2>\n    \n    <div class=\"summary-lead\">Post-Production Capabilities and Monitoring<\/div>\n    <div class=\"summary-copy\"><p>We take advantage of state-of-the-art tools to create our service desk, document rules, customized alerts, and define Run books.<\/p>\n<p><strong>Key Services:<\/strong><\/p>\n<p>\u2022 Real time end-to-end monitoring<br \/>\n\u2022 False positives monitoring<br \/>\n\u2022 Monitoring tools with custom script creation to measure page load, add-to-cart, product display, successful login, and search functionality<br \/>\n\u2022 Resilience maps for 3rd party integrations and monitoring<\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"summary container grid\">\n    \n    <div class=\"summary-lead\">Incident Management <\/div>\n    <div class=\"summary-copy\"><p>We offer thorough processes in incident management to ensure timely responses, support, and resolutions.<\/p>\n<p><strong>Key Services:<\/strong><\/p>\n<p>\u2022 Setup JIRA service desk (or client\u2019s software)<br \/>\n\u2022 Real time Monitoring, escalations, and alerts<br \/>\n\u2022 Run book<br \/>\n\u2022 Incidents managed by 24\/7 team<br \/>\n\u2022 3rd party integrations<br \/>\n\u2022 Triage for multiple types of incident<br \/>\n\u2022 \u2018Severity 1\u2019 incident interpreted war room response with developers, application engineers, and operational Managers<br \/>\n\u2022 Resolution time estimates<\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"summary container grid\">\n    \n    <div class=\"summary-lead\">Infrastructure, Web Development, &#038; App Support<\/div>\n    <div class=\"summary-copy\"><p class=\"p1\">Our application, infrastructure, and web development support services include end-to-end support solutions and processes for content and commerce websites.<\/p>\n<p>In addition, we offer 24\/7 capabilities with specialized and certified support engineers powering the help desk, which monitors our customers\u2019 systems. This allows support needs to be met around the clock.<\/p>\n<\/div>\n<\/section>\n\n\n<section class=\"stella-teaser container grid\">\n  <div class=\"stella-teaser-content\">\n    <h2 class=\"h1 stella-teaser-title\">\n              <a href=\"https:\/\/www.borngroup.com\/services\/post-production-services\/beats\/\">BEATS<\/a>\n          <\/h2>\n    <div class=\"stella-teaser-lead\"><p>BORN&#8217;s eCommerce Automation Test Suite<\/p>\n<\/div>\n    <div class=\"stella-teaser-copy\"><p>BORN&#8217;s technology agnostic, BEATS framework, allows for script-less keyword-driven automation, powered by AI &#038; ML with agility and configurable screen capture for every step, to make sure your commerce solution is always running to a tee. <\/p>\n<\/div>\n          \n\n\n<a href=\"https:\/\/www.borngroup.com\/services\/post-production-services\/beats\/\" class=\"link-cta  link-underline\" data-cursor-text=\"BEATS\">BEATS <svg aria-hidden=\"true\" class=\"icon \" style=\"color: inherit\" width=\"24px\" height=\"24px\" viewBox=\" 0 0 24 24\"><path d=\"M17.3771672,5.12950597 L17.4631361,5.20235307 L23.796858,11.5114765 C24.0406284,11.7543002 24.0650054,12.132908 23.8699891,12.4028885 L23.796858,12.4885235 L17.4631361,18.7976469 C17.1922801,19.067451 16.7531357,19.067451 16.4822797,18.7976469 C16.2385092,18.5548232 16.2141322,18.1762154 16.4091485,17.9062349 L16.4822797,17.8205999 L21.632,12.69 L0.693570246,12.6908766 C0.310521976,12.6908766 -4.05009359e-13,12.3815606 -4.05009359e-13,12 C-4.05009359e-13,11.6502361 0.260924716,11.3611778 0.599456872,11.3154303 L0.693570246,11.3091234 L21.631,11.309 L16.4822797,6.17940014 C16.2385092,5.93657645 16.2141322,5.5579686 16.4091485,5.28798808 L16.4822797,5.20235307 C16.7260501,4.95952939 17.1061341,4.93524702 17.3771672,5.12950597 Z\"><\/path><\/svg>\n<\/a>\n      <\/div>\n      <a href=\"https:\/\/www.borngroup.com\/services\/post-production-services\/beats\/\"\n       class=\"stella-teaser-image\">\n      <img decoding=\"async\" src=\"https:\/\/static.borngroup.com\/uploads\/2020\/09\/BEATS-1-400x0-c-default.jpg\"\n           srcset=\"https:\/\/static.borngroup.com\/uploads\/2020\/09\/BEATS-1.jpg\"\n           alt=\"\" \/>\n    <\/a>\n  <\/section>\n\n\n\n<section class=\"summary container grid\">\n    \n    <div class=\"summary-lead\">Assurance Services<\/div>\n    <div class=\"summary-copy\"><p>Considering and assessing your solution on a regular basis is critical to success. We have a variety of expert services including SEO and user experience services, analytics, roadmaps, periodic business reviews, and audits to ensure customer infrastructure is always compliant with best practices.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"summary container grid\">\n    \n    <div class=\"summary-lead\">Release and Deployment Management<\/div>\n    <div class=\"summary-copy\"><p class=\"p1\">At BORN, we offer a continuous review of all infrastructure and application code to align with eCommerce best practices and market standards. In addition, we take advantage of an agile-based release process using scrums (~2 to 3-week cadence) for updates and enhancements to your web solutions.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"summary container grid\">\n    \n    <div class=\"summary-lead\">Enhancements &#038; Bug Fixes<\/div>\n    <div class=\"summary-copy\"><p>As we continue to monitor and evolve your solution, it&#8217;s critical we consider the planning and development of new features as your business evolves over time. In addition to running consistent bug fixes to ensure your system is running in peak condition, we offer an agile approach to ensure rapid and evolutionary enhancements.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"summary container grid\">\n          <h2 class=\"h1 summary-title\">We&#8217;re Flexible.<\/h2>\n    \n    <div class=\"summary-lead\">Change Management<\/div>\n    <div class=\"summary-copy\"><p>During implementation, we expect there to be changes, modifications, and even removals along the way. Our change management process is built with the customer in mind as we can accommodate changes through our Change Advisory Board (CAB). We\u2019ve instilled a change management process to ensure we have governance and control of our clients\u2019 environments, whether in staging, production, or even live.<\/p>\n<p>Types of Changes:<\/p>\n<ul>\n<li>Planned releases<\/li>\n<li>Patch<\/li>\n<li>Schema changes in the database<\/li>\n<li>Redirect changes<\/li>\n<li>Configuration changes<\/li>\n<li>Data updates<\/li>\n<li>Scheduling jobs<\/li>\n<\/ul>\n<\/div>\n<\/section>\n\n\n\n\n  <section class=\"challenge-solution container\">\n    <header class=\"challenge-solution-header\">\n      <div class=\"cs-header-name\">Additional Services<\/div>\n      <div class=\"cs-header-name\">Details<\/div>\n    <\/header>\n\n    <div class=\"cs-table\">\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Merchandising<\/div>\n          <div class=\"cs-solution\">Campaign\/promotions, platform specific catalog creation and content updates.<\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">SOX Audit<\/div>\n          <div class=\"cs-solution\">Review and audit controls, policies, and procedures as part of the evidences required for SOX. <\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Infrastructure Audit<\/div>\n          <div class=\"cs-solution\">Audit the platform infrastructure to ensure your infrastructure is running as efficiently as possible. <\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Front-end Audit<\/div>\n          <div class=\"cs-solution\">Plan, prepare, and perform performance testing on the site. <\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Back-end Audit<\/div>\n          <div class=\"cs-solution\">Code review and audit of the implementation. <\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">UX Audit<\/div>\n          <div class=\"cs-solution\">Audit the UX experience and make recommendations for improvement. <\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Training &#038; Enablement <\/div>\n          <div class=\"cs-solution\">Development of training plans, shadowing &#038; mentoring, and facilitated workshops to develop client team in-house capabilities. <\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Performance Testing<\/div>\n          <div class=\"cs-solution\">Plan, prepare and perform performance testing on the site, and offer actionable insights as a result. <\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Holiday Preparedness<\/div>\n          <div class=\"cs-solution\">Audit site for holiday season based on projected peak traffic and make recommendations to maximize site performance. <\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Roadmap<\/div>\n          <div class=\"cs-solution\">Capture customer vision across commerce, content, and creative to prepare an actionable roadmap to enhance the customer experience.<\/div>\n        <\/div>\n          <\/div>\n  <\/section>\n\n\n\n\n\n\n\n\n<section class=\"banner    banner--fullscreen   banner--has-overlay  \">\n      <div  aria-hidden=\"true\" class=\"banner-background lax\" style=\"background-image: url('https:\/\/static.borngroup.com\/uploads\/2020\/09\/changi_cover.jpg')\"><\/div>\n  \n  \n  <a href=https:\/\/www.borngroup.com\/work\/ishopchangi\/ class=\"banner-content-holder\"  >\n    <div  class=\"banner-content container lax\">\n      <header class=\"banner-header lax\" >\n                  <div class=\"u-text-small-caps\">Work\u30fbTravel &#038; Hospitality <\/div>\n                          <img decoding=\"async\" class=\"banner-logo\" src=\"https:\/\/static.borngroup.com\/uploads\/2020\/09\/Changi_logo_white.svg\" alt=\"\">\n              <\/header>\n\n      <div class=\"banner-copy lax\"\n              >\n        <div>\n                      <h2 class=\"banner-title\">iShop Changi<\/h2>\n          \n          \n                      <div class=\"banner-tagline banner-tagline--half-width\">\n              <p class=\"\">Changi Airport Group (CAG), the world\u2019s leading airport company manages and operates Changi Airport, the world\u2019s most awarded airport. Hosting over 70 million passengers per year and with 500 brands stretched across 4 terminals, CAG is on a mission of transforming the e-commerce experience for travelers and locals alike.<\/p>\n            <\/div>\n          \n          \n                  <\/div>\n\n              <\/div>\n    <\/div>\n  <\/a>\n<\/section>\n\n\n\n\n\n  <section class=\"about-section\" id=\"about-section-type-more\">\n    <div class=\"container\">\n            <header class=\"about-section-header\">\n        <h2>Related Services<\/h2>\n\n        \n        \n              <\/header>\n\n      <div class=\"about-section-body about-section-body-type-more \">\n        \n\n\n        \n        \n\n        \n\n\n        \n\n\n\n                                <div class=\"about-section-column about-section-column--more\">\n                              <h3 class=\"h4 about-section-column-title\">Cybersecurity<\/h3>\n              \n              <div class=\"about-section-colum-copy\">\n                Keeping unwanted visitors out in a borderless and digital world. \n              <\/div>\n              \n\n<a class=\"arrow-link about-arrow-link \" href=\"https:\/\/www.borngroup.com\/services\/cyber-security\/\">\n  <span class=\"u-sr-only\">Cybersecurity<\/span>\n    <svg\n      aria-hidden=\"true\"\n      class=\"icon \"\n      style=\"color: inherit\"\n      width=\"24px\"\n      height=\"24px\"\n      viewBox=\" 0 0 24 24\"\n    ><path d=\"M17.3771672,5.12950597 L17.4631361,5.20235307 L23.796858,11.5114765 C24.0406284,11.7543002 24.0650054,12.132908 23.8699891,12.4028885 L23.796858,12.4885235 L17.4631361,18.7976469 C17.1922801,19.067451 16.7531357,19.067451 16.4822797,18.7976469 C16.2385092,18.5548232 16.2141322,18.1762154 16.4091485,17.9062349 L16.4822797,17.8205999 L21.632,12.69 L0.693570246,12.6908766 C0.310521976,12.6908766 -4.05009359e-13,12.3815606 -4.05009359e-13,12 C-4.05009359e-13,11.6502361 0.260924716,11.3611778 0.599456872,11.3154303 L0.693570246,11.3091234 L21.631,11.309 L16.4822797,6.17940014 C16.2385092,5.93657645 16.2141322,5.5579686 16.4091485,5.28798808 L16.4822797,5.20235307 C16.7260501,4.95952939 17.1061341,4.93524702 17.3771672,5.12950597 Z\"><\/path><\/svg>\n<\/a>\n            <\/div>\n                      <div class=\"about-section-column about-section-column--more\">\n                              <h3 class=\"h4 about-section-column-title\">eCommerce<\/h3>\n              \n              <div class=\"about-section-colum-copy\">\n                Building intuitive, useful and accessible eCommerce solutions that power the transaction.\n              <\/div>\n              \n\n<a class=\"arrow-link about-arrow-link \" href=\"https:\/\/www.borngroup.com\/services\/customer-experience\/ecommerce\/\">\n  <span class=\"u-sr-only\">eCommerce<\/span>\n    <svg\n      aria-hidden=\"true\"\n      class=\"icon \"\n      style=\"color: inherit\"\n      width=\"24px\"\n      height=\"24px\"\n      viewBox=\" 0 0 24 24\"\n    ><path d=\"M17.3771672,5.12950597 L17.4631361,5.20235307 L23.796858,11.5114765 C24.0406284,11.7543002 24.0650054,12.132908 23.8699891,12.4028885 L23.796858,12.4885235 L17.4631361,18.7976469 C17.1922801,19.067451 16.7531357,19.067451 16.4822797,18.7976469 C16.2385092,18.5548232 16.2141322,18.1762154 16.4091485,17.9062349 L16.4822797,17.8205999 L21.632,12.69 L0.693570246,12.6908766 C0.310521976,12.6908766 -4.05009359e-13,12.3815606 -4.05009359e-13,12 C-4.05009359e-13,11.6502361 0.260924716,11.3611778 0.599456872,11.3154303 L0.693570246,11.3091234 L21.631,11.309 L16.4822797,6.17940014 C16.2385092,5.93657645 16.2141322,5.5579686 16.4091485,5.28798808 L16.4822797,5.20235307 C16.7260501,4.95952939 17.1061341,4.93524702 17.3771672,5.12950597 Z\"><\/path><\/svg>\n<\/a>\n            <\/div>\n                      <div class=\"about-section-column about-section-column--more\">\n                              <h3 class=\"h4 about-section-column-title\">Content<\/h3>\n              \n              <div class=\"about-section-colum-copy\">\n                Creating content that captivates audiences, bringing them closer to your brand.\n              <\/div>\n              \n\n<a class=\"arrow-link about-arrow-link \" href=\"https:\/\/www.borngroup.com\/services\/customer-experience\/content\/\">\n  <span class=\"u-sr-only\">Content<\/span>\n    <svg\n      aria-hidden=\"true\"\n      class=\"icon \"\n      style=\"color: inherit\"\n      width=\"24px\"\n      height=\"24px\"\n      viewBox=\" 0 0 24 24\"\n    ><path d=\"M17.3771672,5.12950597 L17.4631361,5.20235307 L23.796858,11.5114765 C24.0406284,11.7543002 24.0650054,12.132908 23.8699891,12.4028885 L23.796858,12.4885235 L17.4631361,18.7976469 C17.1922801,19.067451 16.7531357,19.067451 16.4822797,18.7976469 C16.2385092,18.5548232 16.2141322,18.1762154 16.4091485,17.9062349 L16.4822797,17.8205999 L21.632,12.69 L0.693570246,12.6908766 C0.310521976,12.6908766 -4.05009359e-13,12.3815606 -4.05009359e-13,12 C-4.05009359e-13,11.6502361 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<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":81,"menu_order":144,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"service":[],"industry":[],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/pages\/1865"}],"collection":[{"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/comments?post=1865"}],"version-history":[{"count":82,"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/pages\/1865\/revisions"}],"predecessor-version":[{"id":25497,"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/pages\/1865\/revisions\/25497"}],"up":[{"embeddable":true,"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/pages\/81"}],"wp:attachment":[{"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/media?parent=1865"}],"wp:term":[{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/service?post=1865"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.borngroup.com\/wp-json\/wp\/v2\/industry?post=1865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}