{"id":7204,"date":"2020-08-17T21:23:09","date_gmt":"2020-08-17T21:23:09","guid":{"rendered":"https:\/\/www.borngroup.com\/?page_id=7204"},"modified":"2020-10-22T16:52:04","modified_gmt":"2020-10-22T16:52:04","slug":"wah-work-at-home","status":"publish","type":"page","link":"https:\/\/www.borngroup.com\/services\/business-process\/wah-work-at-home\/","title":{"rendered":"Work at Home (WAH)"},"content":{"rendered":"\n\n\n  \n\n\n\n\n\n<section class=\"hero    hero--dark \">\n  \n  <div class=\"hero-content-holder\">\n    <div class=\"hero-content container\">\n              <div class=\"hero-breadcrumbs\">\n          <a href=\"https:\/\/www.borngroup.com\/services\/business-process\/\" class=\"hero-breadcrumb\">Business Process Operations<\/a>\n                    <a href=\"https:\/\/www.borngroup.com\/services\/business-process\/wah-work-at-home\/\" class=\"hero-breadcrumb\">Work at Home (WAH)<\/a>\n        <\/div>\n      \n      \n      <div class=\"hero-title \">Work at Home (WAH)<\/div>\n\n              <h1 class=\"hero-tagline\">\n          Prepare your business during a time of rapid disruption and new realities.\n        <\/h1>\n             <style>\n        div.hero-title\n         {\n        font-size: 70px;\n        font-family: big-caslon-fb,serif;\n        font-weight: 400;\n        line-height: 1.1666;\n        }\n        h1.hero-tagline \n        {\n          font-family: proxima-nova,-apple-system,BlinkMacSystemFont,segoe ui,Roboto,helvetica neue,Arial,sans-serif;\n          font-size: 18px;\n          font-weight: 300;\n          line-height: 1.5666;\n        }\n        <\/style>\n\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"summary container grid\">\n    \n    <div class=\"summary-lead\">Our Work at Home (WAH) solution is designed to prepare your business and maintain your workflow in the face of any crises.<\/div>\n    <div class=\"summary-copy\"><p><strong>Virtual Training<\/strong><\/p>\n<p>The virtual training that surrounds our Work at Home solution is built on an advanced instructional design that leverages adult learning concepts. It aims to convert existing brick and mortar curriculum into fully remote eLearning, by providing in-house virtual training via designers and instructors, as well as an interactive and live delivery of classroom style training.<\/p>\n<p><strong>Recruiting<\/strong><\/p>\n<p>The recruiting that builds our WAH models is through a geographically distributed hiring model, creating a global footprint able to provide local WAH support for an array of languages and skillsets. That level of recruitment enables a robust virtual worker screening process, ensuring you can hire and train effectively online.<\/p>\n<p><strong>Workforce Management<\/strong><\/p>\n<p>WAH is powered by a flexible scheduling model that appeals to employees&#8217; work-life balance. By leveraging a combined part-time\/full-time staffing model, WAH ensures a maximum tenure and flexibility to achieve higher levels of net productivity.<\/p>\n<\/div>\n<\/section>\n\n\n\n\n  <section class=\"challenge-solution container\">\n    <header class=\"challenge-solution-header\">\n      <div class=\"cs-header-name\">Solution<\/div>\n      <div class=\"cs-header-name\">Details<\/div>\n    <\/header>\n\n    <div class=\"cs-table\">\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Cost Savings<\/div>\n          <div class=\"cs-solution\">By using at-home workers you&#8217;re able to avoid building or renting new facilities, allowing you to lower overall contact center costs.\r\n<\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Flexibility &#038; Ability to Meet Demand Curves <\/div>\n          <div class=\"cs-solution\">By bringing home-based workers online quickly, we&#8217;re able to better respond to changing demand on a daily or seasonal basis, without hiring for peak hours.<\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Ability to Target Unique Skillsets <\/div>\n          <div class=\"cs-solution\">By leveraging a geographically distributed hiring model, we are able to significantly expand our hiring footprint which enables us to target very specific talents and skillsets that could not be obtained from a traditional site location.\r\n<\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Improved Efficiencies<\/div>\n          <div class=\"cs-solution\">Our WAH programs utilize part-time schedules that contain multiple start &#038; stop times within the same day, which provides a better staffing solution for erratic call traffic and leads to improved efficiency.<\/div>\n        <\/div>\n              <div class=\"cs-row\">\n          <div class=\"cs-challenge\">Business Continuity<\/div>\n          <div class=\"cs-solution\">Employing remote agents allows us to be nimble and responsive in keeping the business going in the face of a natural disaster or other crisis. When a crisis does occur, calls can be quickly routed to WAH programs.<\/div>\n        <\/div>\n          <\/div>\n  <\/section>\n\n\n\n\n\n\n\n  <section class=\"about-section\" id=\"about-section-type-more\">\n    <div class=\"container\">\n            <header class=\"about-section-header\">\n        <h2>Related Services <\/h2>\n\n        \n        \n              <\/header>\n\n      <div class=\"about-section-body about-section-body-type-more \">\n        \n\n\n        \n        \n\n        \n\n\n        \n\n\n\n                                <div class=\"about-section-column about-section-column--more\">\n                              <h3 class=\"h4 about-section-column-title\">eCommerce<\/h3>\n              \n              <div class=\"about-section-colum-copy\">\n                Building intuitive, useful, and accessible eCommerce solutions that power the transaction.\n              <\/div>\n              \n\n<a class=\"arrow-link about-arrow-link \" href=\"https:\/\/www.borngroup.com\/services\/customer-experience\/ecommerce\/\">\n  <span class=\"u-sr-only\">eCommerce<\/span>\n    <svg\n      aria-hidden=\"true\"\n      class=\"icon \"\n      style=\"color: inherit\"\n      width=\"24px\"\n      height=\"24px\"\n      viewBox=\" 0 0 24 24\"\n    ><path d=\"M17.3771672,5.12950597 L17.4631361,5.20235307 L23.796858,11.5114765 C24.0406284,11.7543002 24.0650054,12.132908 23.8699891,12.4028885 L23.796858,12.4885235 L17.4631361,18.7976469 C17.1922801,19.067451 16.7531357,19.067451 16.4822797,18.7976469 C16.2385092,18.5548232 16.2141322,18.1762154 16.4091485,17.9062349 L16.4822797,17.8205999 L21.632,12.69 L0.693570246,12.6908766 C0.310521976,12.6908766 -4.05009359e-13,12.3815606 -4.05009359e-13,12 C-4.05009359e-13,11.6502361 0.260924716,11.3611778 0.599456872,11.3154303 L0.693570246,11.3091234 L21.631,11.309 L16.4822797,6.17940014 C16.2385092,5.93657645 16.2141322,5.5579686 16.4091485,5.28798808 L16.4822797,5.20235307 C16.7260501,4.95952939 17.1061341,4.93524702 17.3771672,5.12950597 Z\"><\/path><\/svg>\n<\/a>\n            <\/div>\n                      <div class=\"about-section-column about-section-column--more\">\n                              <h3 class=\"h4 about-section-column-title\">Innovation<\/h3>\n              \n              <div class=\"about-section-colum-copy\">\n                Delivering human-centered experiences that matter. \n              <\/div>\n              \n\n<a class=\"arrow-link about-arrow-link \" href=\"https:\/\/www.borngroup.com\/services\/innovation\/\">\n  <span class=\"u-sr-only\">Innovation<\/span>\n    <svg\n      aria-hidden=\"true\"\n      class=\"icon \"\n      style=\"color: inherit\"\n      width=\"24px\"\n      height=\"24px\"\n      viewBox=\" 0 0 24 24\"\n    ><path d=\"M17.3771672,5.12950597 L17.4631361,5.20235307 L23.796858,11.5114765 C24.0406284,11.7543002 24.0650054,12.132908 23.8699891,12.4028885 L23.796858,12.4885235 L17.4631361,18.7976469 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functionality.\n              <\/div>\n              \n\n<a class=\"arrow-link about-arrow-link \" href=\"https:\/\/www.borngroup.com\/services\/post-production-services\/\">\n  <span class=\"u-sr-only\">Post-Production Services<\/span>\n    <svg\n      aria-hidden=\"true\"\n      class=\"icon \"\n      style=\"color: inherit\"\n      width=\"24px\"\n      height=\"24px\"\n      viewBox=\" 0 0 24 24\"\n    ><path d=\"M17.3771672,5.12950597 L17.4631361,5.20235307 L23.796858,11.5114765 C24.0406284,11.7543002 24.0650054,12.132908 23.8699891,12.4028885 L23.796858,12.4885235 L17.4631361,18.7976469 C17.1922801,19.067451 16.7531357,19.067451 16.4822797,18.7976469 C16.2385092,18.5548232 16.2141322,18.1762154 16.4091485,17.9062349 L16.4822797,17.8205999 L21.632,12.69 L0.693570246,12.6908766 C0.310521976,12.6908766 -4.05009359e-13,12.3815606 -4.05009359e-13,12 C-4.05009359e-13,11.6502361 0.260924716,11.3611778 0.599456872,11.3154303 L0.693570246,11.3091234 L21.631,11.309 L16.4822797,6.17940014 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